These products are for sale exclusively to patients of IslaDerm. If you are not currently a patient, please call +1-868-349-8696 to schedule an appointment.
Our Subscription program was designed to prevent interruptions in your supply of your medical skin care in order to maximize your results per instructions from your skin care provider. If you select the Subscription purchase option, the following terms and conditions will apply to your purchase:
You authorize us to automatically place and ship future orders for your selected Subscription items according to the frequency shown during your initial purchase. Payment for each subsequent shipment will be automatically charged to the same credit card that you used for the initial purchase, unless you notify us otherwise. By proceeding with your Subscription purchase, you acknowledge and agree that IslaDerm will not obtain additional authorization from you for each future shipment. In addition, you do not hold IslaDerm responsible for any overdraft charges or fees which you might incur during the ongoing Subscription program. If you choose to cancel an active Subscription order, you can do so from your Subscription cart, but you must do so 48 hours before the next shipment date indicated in your Subscription cart.
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of IslaDerm. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of IslaDerm.
IslaDerm reserves the right to update or revise these Subscription Terms and Conditions at any time.
RETURN POLICY
At IslaDerm, we value your satisfaction. If you are not completely satisfied with your purchase, we’re here to help. Below are the details of our return policy:
Eligibility for Returns
- Timeframe: Items can be returned within seven days [7] from the date of delivery.
- Condition: To be eligible for a return, the item must be:
- In the original packaging, labels, and accessories included.
- Proof of Purchase: A receipt, order confirmation, or other proof of purchase is required.
Process for Returns
- Initiate a Return: Contact our Customer Service team at [email protected] and [email protected] Subject Line “IslaDerm Return” with the reason for your return. Attachment of images will be useful.
- Approval: Once your return is approved, you’ll receive a Return Authorization Number and instructions on how to proceed.
- Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error or defective product.
- We recommend using a trackable shipping method to ensure safe return.
Refunds
- Refunds:
- Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be processed within two days (2) and automatically applied to your original method of payment.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within seven days (7) of receipt. We will arrange for a replacement or refund at no additional cost.
SHIPPING POLICY
We will ship your order to arrive within 5-8 business days from when you place it. In the event of an unexpected out of stock or other order interruption, you will be contacted by one of our staff. We ship USPS at a flat rate of $5.99.